• What can you complain about?
• Before contacting the HCSCC
• What to do when you have a complaint
• Who can complain to the HCSCC?
• How to make a complaint with the HCSCC
• Complaints we can’t accept
• Make a complaint online

What can you complain about?

A complaint may be made about anything to do with a health service or community service as defined in Schedule 2 and Schedule 4 of the Regulations.

Community services include services for the aged and people with a disability.

A complaint may be made about:

• Any aspect of treatment, individual rights, communication, behaviour or administration;
• A hospital, nursing home, supported accommodation, community health centre, health clinic, a private clinic or any other place, or person providing a health or community service; and
• The health care and treatment received from all kinds of practitioners. This includes alternative and natural therapies such as acupuncturists, masseurs and naturopaths, as well as doctors, nurses, dentists, chiropractors, psychologists and counsellors. Carers and home care are also included.

For a detailed description of all the services that are covered by the HCSCC, refer to What we can do for you.