Make a complaint
Have you tried to resolve your complaint directly with the provider?
In most cases we will ask you to attempt to resolve your complaint directly with the provider in the first instance. If you are not comfortable doing this, or you have already contacted your provider and are not satisfied with their response, you can contact the Commission regarding next steps.
How to lodge a complaint with the Commission
We prefer that you lodge your complaint online by clicking the link below:
If you are unable to access our online form or you would like to discuss your complaint, please call us on 1800 004 474 or (08) 8999 1969.