• What can you complain about?
• Before contacting the HCSCC
• What to do when you have a complaint
• Who can complain to the HCSCC?
• How to make a complaint with the HCSCC
• Complaints we can’t accept
• Make a complaint online

Before contacting the HCSCC

First discuss your concerns with the service provider. Often this is a good way of resolving complaints. It can also help people to maintain a good relationship with their service providers.

The HCSCC is available to help if:

• This approach does not resolve your concerns;
• You would like assistance to approach the provider; or
• You are unwilling or don’t think it is appropriate to contact the provider personally.