Making a complaint
Complaint resolution
Information for the provider

Involvement of the Professional Registration Boards

Under the Act, the HCSCC must notify the relevant Registration Board if it receives a complaint about a registered provider.  This can happen in one of two ways:

Once the complaint is assessed the Board is advised of the HCSCC determination and reasons for the decision. You also receive this information.

If the HCSCC determines that the complaint is to be referred to the relevant registration board, such as the Medical Practitioners Board, it can take no further action on the matter unless it is referred back. Referral to a registration board might happen in a case where it is not suitable for conciliation and professional conduct is likely to be an issue.