• Taking, recording, resolving and assessing complaints
• Taking no further action on complaints
• Conciliating complaints
• Investigating complaints
• Referring complaints to registration boards

Taking no further action on complaints

The HCSCC will take no further action on a complaint once satisfied that:

• The complainant is not eligible to make the complaint;
• The complaint does not relate to a health service or community service;
• The circumstances giving rise to the complaint are more more than 2 years old and ther are no exceptional reasons for the delay;
• The complainant has not tried to resolve the complaint with the provider;
• There is no justification, or it is unnecessary, to investigate the matters raised by the complaint further;
• The complaint lacks substance;
• The complaint is vexatious, frivolous or was not made in good faith;
• The complaint is resolved;
• The complainant has commenced civil proceedings seeking redress for the subject matter of the complaint and the court has begun to hear the substantive matter; or
• The complainant fails to provide additional information or documentation when requested to do so.