Coronavirus (COVID-19) - Changes to HCSCC Services

The Commission is continuously adjusting its operations to respond to official advice about COVID-19 while considering the welfare of its staff, service users and service providers.

A key objective of the Commission is improving services. With this in mind, we will be adjusting our complaints-handling practices to minimise diversion of critical resources at this time.

Due to national and NT guidelines on social distancing our office is currently closed to non-staff, and we are minimising external face-to-face meetings and stakeholder engagement activities. We are also trying to minimise use of non-electronic documents.

If you wish to make an enquiry or lodge a complaint, we would appreciate it if you could:

If you currently have a complaint underway, we will do our best to find a suitable approach for all parties, in light of the current situation.

We will only update this website with information about changes to HCSCC services. For the latest information on COVID-19 please go to or For general queries or further advice on COVID-19, please call the national Coronavirus Health Information Line on 1800 020 080.

If needed, assistance is available via the Translating and Interpreting Service on 131 450, the Aboriginal Interpreter Service on 1800 334 944 or the National Relay Service Helpdesk (1800 555 660, SMS 0416 001 350 or