Resources


Papers of interest

Communication in Difficult Situations (PDF)
A paper presented at the 3rd National Health Care Complaints Conference in Melbourne, Australia on Friday 30 March 2001 by Mr Peter A Boyce, Health and Community Services Complaints Commissioner for the Northern Territory of Australia.

If we value the difference can we make a difference (PDF)
A paper presented at the 2nd Health Care Complaints Conference in Hobart, Australia on 11 March 1999 by Mr Peter A Boyce, Health and Community Services Complaints Commissioner for the Northern Territory of Australia.

Official Opening – Keynote Speech (PDF)
Presented by Mr Peter A Boyce, Health and Community Services Complaints Commissioner for the Northern Territory of Australia on 14 September 1998.

Other Papers

Establishment of a community visitor/advocacy service – 16/6/2005 (PDF)

Engagement with Aboriginal communities -16/6/2005 (PDF)

Open disclosure guidelines – 11/11/2003 (PDF)

Consumer complaints provide a risk management opportunity for providers – 24/10/2002 (PDF)

Dealing with difficult, abusive, aggressive or non-compliant patients – 12/11/2001 (PDF)

Schedule 8 medication – 12/11/2001 (PDF)

Informed consent – 21/9/2000 (PDF)

Personal Information and Privacy Principles – 21/9/2000 (PDF)