Health and Community Services Complaints Act
Health and Community Services Complaints Regulations
The code confers a number of rights and responsibilities on all users and providers of health and community services in the Northern Territory.
The rights and responsibilities set out in the Code are not absolute. The obligation imposed on users and providers is to take reasonable action in all circumstances to give effect to the Code.
When a complaint is made, the Commission will consider the reasonableness of the action taken by the provider, in light of the circumstances. The circumstances in a particular case may include the user’s state of health or well-being and any resource constraints operating at the time.
The Code does not override duties which are set out in Territory or Commonwealth legislation.
Details of the Code can be found by clicking on Code of Health and Community Rights and Responsibilities