Role of the Health and Community Services Complaints Commission

The HCSCC helps providers and consumers resolve complaints about health services and community services. It's key features include:

• being independent, impartial and confidential;
• providing advice, support and assistance to both complainants and providers;
• resolving complaints informally;
• encouraging open discussion with all parties;
• being an alternative to legal proceedings; and
• protecting everyone involved in the complaint from reprisal, threats or intimidation.

Everyone is treated equally and provided with procedural fairness.