• Key Features of the HCSCC
• The HCSCC and Australian Health Practitioner Regulation Agency (AHPRA)
• Complaints direct to the provider
• What happens when a complaint is made to the HCSCC?
• Involvement of the Professional Registration Boards
• Helpful hints for handling complaints

Key Features of the HCSCC

The HCSCC helps providers and consumers resolve complaints about health services and community services. Its key features include:

• Being independent, impartial and confidential;
• Providing advice, support and assistance to both complainants and providers;
• Resolving complaints informally;
• Encouraging open discussion with all parties;
• Being an alternative to legal proceedings; and
• Protecting everyone involved in the complaint from reprisal, threats or intimidation.

Everyone is treated equally and provided with procedural fairness.