Making a complaint
Complaint resolution Information for the provider

Investigating complaints

The HCSCC is only likely to investigate a complaint using statutory powers if:

The HCSCC has wide powers during the investigation process and may propose remedies, or make recommendations which are usually furnished in a report. A notice of the investigation findings is provided to the complainant and the appropriate provider or body able to implement the actions.

Any information, documents, reports, etc produced as a result of an investigation cannot be used for any other purposes, eg. as evidence in a court of law.