Responsibilities

The HCSCC consider it our responsibility to:

• deal with your complaint professionally, efficiently and impartially;
• keep you informed about the progress and outcome of your enquiries;
• provide reasons for all our decisions; and
• treat you with courtesy and respect.

The HCSCC consider it your responsibility to:

• clearly identify the issues of your complaint;
• give us all the information you have  or are aware of in support of your complaint at the outset;
• co-operate with our enquiries or investigations; and treat our staff with courtesy and respect.