Functions

The functions of the HCSCC are set out in the legislation under which we work. These are:

• The Health and Community services Complaints Act 1998) and
• The Health and Community Services Complaints Regulations

Generally these functions include:

• ensuring, as far as practicable, that persons who wish to make a complaint are able to do so;
• undertaking the receipt, conciliation and investigation of complaints;
• encouraging and assisting users and providers to resolve complaints directly with each other;
• reviewing and identifying the causes of complaints;
• taking steps to bring to the notice of users and providers details of complaints procedures;
• assisting providers in developing and improving complaints procedures and the training of staff in handling complaints;
• providing information, education and advice in relation to Act; the Code; and the procedures for resolving complaints;
• inquiring into broader issues arising out of complaints received;
• publishing information about the work of the office; and
• providing advice generally on any matter relating to complaints.