Our Current Practices

The role of the HCSCC and our current practices:

• We are independent of government .
• We are not advocates for complainants and aim to be fair to all, both complainants and providers.
• We aim to make impartial decisions in the public interest, not necessarily to satisfy every complainant.
• We do not have the power to direct or coerce a provider to take certain action the way a court does. Our role is to make recommendations for action.
• We have no statutory requirement to take up every complaint made to us.  We give priority to complaints that appear to indicate a systemic problem, a significant issue of public health or safety or a significant question as to the practice of a provider.
• We will not prolong the handling of a particular complaint merely because a complainant is more persistent, demanding or writes us more letters or emails than other complainants.