High quality, responsive, person centred health, disability and aged care services throughout the Territory.
Independent, just, fair and accessible complaints systems which promote the rights of service users and contribute to safety and quality improvement in health, disability and aged care services in the NT.
|Value||What it Means|
|Accessible||We ensure that all people can readily access our office either in person, by phone, in writing, by email or by the internet. Our promotional and educational material is accessible, and people will have any support necessary to make a complaint.
|Accountable||We use our resources lawfully and effectively, make decisions that are supported by appropriate evidence, are open and transparent in all our dealings and make recommendations that are practical and proportional to the problem identified.
|Fair||We act impartially at all times, observe procedural fairness, are transparent in our dealings and provide our service equitably to all Territorians.
|Innovative||We are committed to ongoing examination of our goals, systems and processes and to the generation of creative ideas to ensure that we provide the best possible service.
|Person-centred||We treat all people respectfully, are responsive to individual needs and concerns, are flexible and culturally aware.
|Professional||We act with integrity and consistency, and provide the highest standard of service possible. The privacy and confidentiality of people using our service is protected.
Provide a quality accessible and transparent complaints assessment, resolution and investigation service.
Promote the capacity of health, disability and aged services sector to resolve complaints directly with service users.
Analyse complaints systems and complaints to identify causes of complaints, detect trends and contribute to improvement.
Provide independent advice to government on matters affecting health, disability and aged care services in the Territory.
Encourage awareness of the rights and responsibilities of service users and service providers in the NT.
Operate the office in accordance with good governance and resources management practices.