Our current practices
The role of the HCSCC and our current practices:
- We are independent of government.
- We are not advocates for complainants and aim to be fair to all, both complainants and providers.
- We aim to make impartial decisions in the public interest, not necessarily to satisfy every complainant.
- We do not have the power to direct or coerce a provider to take certain action the way a court does. Our role is to make recommendations for action.
- We have no statutory requirement to take up every complaint made to us. We give priority to complaints that appear to indicate a systemic problem, a significant issue of public health or safety or a significant question as to the practice of a provider.
- We will not prolong the handling of a particular complaint merely because a complainant is more persistent, demanding or writes us more letters or emails than other complainants.