About Us

• Our current practices
• Talk up
• Responsibilities
• Functions
• Vision, Mission and Values
• What we can do for you
• Community engagement

Functions

The functions of the HCSCC are set out in the legislation under which we work. These are:

• The Health and Community services Complaints Act
• The Health and Community Services Complaints Regulations

Generally these functions include:

• Ensuring, as far as practicable, that persons who wish to make a complaint are able to do so;
• Undertaking the receipt, conciliation and investigation of complaints;
• Encouraging and assisting users and providers to resolve complaints directly with each other;
• Reviewing and identifying the causes of complaints;
• Taking steps to bring to the notice of users and providers details of complaints procedures;
• Assisting providers in developing and improving complaints procedures and the training of staff in handling complaints;
• Providing information, education and advice in relation to the Act; the Code; and the procedures for resolving complaints;
• Inquiring into broader issues arising out of complaints received;
• Publishing information about the work of the office; and
• Providing advice generally on any matter relating to complaints.